Can someone confirm me what would be the maximum number of skill group that can be assigned to an Agent. I found in ICM7.5 config guide that it can be increased. Would be helpful if someone can send me the link for the document also.
I've not seen a document talking about increasing the limit. Before 7.2 the limit was 20, after 7.2 the limit is now 50. However, the more skill groups you have assigned the lower the number of agents you can have on one PG, so make sure to plan accordingly. Check the SRND for the table illustrating the affects of skilling to PG sizing.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...