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New Member

Maximum skill group for an agent

Hi,

Can someone confirm me what would be the maximum number of skill group that can be assigned to an Agent. I found in ICM7.5 config guide that it can be increased. Would be helpful if someone can send me the link for the document also.

Thanks in advance.

2 REPLIES
New Member

Re: Maximum skill group for an agent

Missed to add, i am checking this for UCC Enterprise. edition.

Re: Maximum skill group for an agent

I've not seen a document talking about increasing the limit.  Before 7.2 the limit was 20, after 7.2 the limit is now 50.  However, the more skill groups you have assigned the lower the number of agents you can have on one PG, so make sure to plan accordingly.  Check the SRND for the table illustrating the affects of skilling to PG sizing.

david

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