ā04-17-2016 11:13 PM - edited ā03-14-2019 03:59 PM
any body tell me what is the meaning of the attached jpg . please elobarate one by one
ā04-18-2016 12:09 AM
Temp1 is the CSQ name, agent2 is the userid. Queue time is the elapsed time between the time a call entered the Contact Service Queue (CSQ) and the time that the call was answered by an agent or disconnected
Regards
Deepak
ā04-18-2016 12:15 AM
Deepak Rawat
there is three option
device ; type ; duration ; description
what device stands for ?
ā04-18-2016 12:41 AM
Device is the Directory Number of CTI Route Point, CSQ ID of CSQ and Agent Extension respectively.
Regards
Deepak
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