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Media Sense and Silent monitoring

Hi,

 

Is silent monitoring isn't available now for UCCX 10.5 and we should order media sense for recoding or still uccx include silent monitoring ?

 

If still included. What is encourage me to use media sense ? I mean what is the benefits for media sense over silent monitoring.

 

Also can I use QM and AQM with media sense ? or it is used only by CR ?

 

Final question: Can I use media sense or CR as a recording solution for CUCM to record all calls or for on demand recording ?

 

 

Thanks

1 REPLY

any idea for the above ?

any idea for the above ?

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