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New Member

menu script

hello, i have a problem, internal users can user menu, but external users cant use it, the script do not accept digits they input, can any one help me?

thanl you

4 REPLIES
VIP Super Bronze

Re: menu script

This sounds like you are using inband DTMF such as RFC2833 which is not supported. Turn on JTAPI debugs and then check the logs to see if it receives the DTMF event.

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New Member

Re: menu script

and if it is not received?

what to do?

VIP Super Bronze

Re: menu script

Invoke an MTP or change the call path such that in-band DTMF is provided for the call.

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New Member

Re: menu script

i configured MTP, but no result,

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