So how exactly does "ABCD" get to be an acceptable input for a Menu step (Filter tab)? I've been all over Cisco's site trying to find out more details on this step that might explain what they mean, but no luck.
Secondly, i'm looking for ways to have more than 10 menu items (without using * and #), how would i set options 11, 12?
...these are the kinds of things i think of before i've had my coffee in the morning....
How would a caller choose more than 10 options without using * and #? Do they have a hexadecimal phone?
Why would you present so many options at the one level? The normal recommendation is no more than 5 items at any one level, no more than 3 levels. Studies have shown too many items in a list - we can't remember them.
Well for starters, i completely agree with you, the menu should not contain more than a few options...but the 8th layer of the 7 layer OSI model does not allow me to choose something else. : / Bascially this menu is a listing of departments for the organization.
I know it's possible to have more than 10 options in IVR menus, just not sure how to do it in UCCX. Listened to a menu once that was 27 options, hah! I think i fell asleep around 18 or so...
I'm stuck on how to differentiate option 1 from option 10 -19.
Oh, and what the heck is "ABCD" for? my phone doesn't have separate buttons for ABCD, maybe i need that hexidecimal phone
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...