Hey folks - just curious if anyone has found a way to reduce the delay between the "greeting" and having a caller placed on hold/in queue. Currently, we are having about a 5-6 second delay after the initial greeting/welcome message is played and the caller getting the "on hold" or "in queue" music/messages.
There are two distinct configuration settings within Cisco Unity that can cause this problem. You should check and correct one or both of the following issues. The Cisco CallManager is not currently selected as the active switch file.
In addition to having the correct switch type configured in the Cisco Unity SA, the ports must also be explicitly defined.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...