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New Member

Message Delays

Hey folks - just curious if anyone has found a way to reduce the delay between the "greeting" and having a caller placed on hold/in queue. Currently, we are having about a 5-6 second delay after the initial greeting/welcome message is played and the caller getting the "on hold" or "in queue" music/messages.

Is there a way to reduce this amount of time?

Thanks in advance!

(IPCC Express Premium 4.04)

2 REPLIES
Silver

Re: Message Delays

There are two distinct configuration settings within Cisco Unity that can cause this problem. You should check and correct one or both of the following issues. The Cisco CallManager is not currently selected as the active switch file.

In addition to having the correct switch type configured in the Cisco Unity SA, the ports must also be explicitly defined.

New Member

Re: Message Delays

Hi Don,

Are you performing these greetings and prompts via MicroApps, or RunExternalScripts in ICM scripting?

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