Out of the success port of the "Queue to Skill Group" node you connect to the Wait message, and then that leads to the Hold message/music. Out of that node, loop back through a line connector to itself - not back to the Queue to Skill Group.
Isolate the problem. After the Wait message, connect a Release node. When the agent is logged into the SG and not ready, the caller should hear the Wait msg and then be released. Check that this works. Then add in the Hold music looping around back to itself.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...