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Microsoft Lync 2013 with Cisco UCCE

Hi all, hope everyone is well !!!

I've got a MS Lync 2013 solution in place and am looking for a Contact Center solution to integrate with Lync. Does anyone know if Cisco UCCE can be integrated with Lync 2013 ? or know of any Contact Center solution that works with Lync 2013 ? Any information or document on this is much appreciated.

Thanks all in advance !!

Danny

3 REPLIES

Microsoft Lync 2013 with Cisco UCCE

Hi Danny - Do u have CUPS in your environment.

It's possible in UCCX to integrate CUPS with which get the status of Lync user, Not user in UCCE ?

If you have CUPS you can intgrate your cucm with CUPS where you can configure CUPS to get the status of Lync user.

SIVANESAN R

SIVANESAN R
Hall of Fame Super Silver

Microsoft Lync 2013 with Cisco UCCE

No Cisco contact center integrates with Lync, this should help:

http://technet.microsoft.com/en-us/lync/hh972602.aspx

I hear Clarity is the preferred vendor for many integrators, Aspect is a known traditional vendor, but from my understanding not cheap.

HTH,

Chris

New Member

Microsoft Lync 2013 with Cisco UCCE

Thanks Chris !! Very much appreciate your response !!! The link is very helpful.

Danny

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