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Missing contact number in callback set

Hi,

I have UCCE 8.5 with CAD. When I want to schedule callback with the agent, after the client is talking, the Customer Number field has a value of -1.

If I try to schedule the callback when the phone is still ringing , the Customer Number is populated correct.

When I monitor the Last Called Number variable in layout, I can see that it has the correct value during ringing and -1 after the call is answered.

Anybody experienced this one? What am I doing wrong?

By the way, even when I set the callback with the correct number, I get no callback.

Thanks,

Cornel

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