Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

MIVR Log indicates Prompt File Failure

Anyone seen errors in the MIVR log indicating a prompt file failure but yet the prompts are playing fine?

UCCX 7.01_SR3

6819: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-PROMPT_FILE_SUPPORT_FAILURE:Prompt file support failure: Exception=java.lang.IllegalArgumentException: invalid directory: \\SC\

486820: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION:java.lang.IllegalArgumentException: invalid directory: \\SC\

486821: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.file.File.<init>(File.java:885)

486822: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.file.File.<init>(File.java:724)

486823: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.findPrompt(PromptManagerImpl.java:1145)

486824: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2121)

486825: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2463)

486826: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:438)

486827: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)

486828: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129)

486829: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7713)

486830: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7516)

486831: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)

486832: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)

486833: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)

486834: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)

486835: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)

486836: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)

486837: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)

486838: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)

486839: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382)

486840: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)

486841: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)

486842: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)

486843: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)

486844: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)

486845: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: MIVR Log indicates Prompt File Failure

Sure; this is happening because the path specified is invalid:

Exception=java.lang.IllegalArgumentException: invalid directory: \\SC\

If the engine fails to play a prompt in the defined directory, it will automatically fall back the system default language directory. This is typically English depending where you are located (defined in System Parameters).

2 REPLIES
VIP Super Bronze

Re: MIVR Log indicates Prompt File Failure

Sure; this is happening because the path specified is invalid:

Exception=java.lang.IllegalArgumentException: invalid directory: \\SC\

If the engine fails to play a prompt in the defined directory, it will automatically fall back the system default language directory. This is typically English depending where you are located (defined in System Parameters).

New Member

Re: MIVR Log indicates Prompt File Failure

Makes sense....thanks.

260
Views
0
Helpful
2
Replies
CreatePlease to create content