We are in the process of testing out the mobile agent features and I have gone through the documentation and setup everything according to the "Mobile Agent Guide for Cisco Unified CC Enterprise & Hosted". The problem I am running into is that each time I attempt to login via CAD 7.2 I receive the following error:
"Try to log in CTI PORT device for non-mobile agent or invalid CTI PORT for mobile agent. Login denied"
I found the error in the documents but as usual it is not very helpful in how to remedy the situation it just says that basically either the agent you are attempting to login with is not a mobile agent or there is a CTI port issue. Any suggestions would be greatly appreciated.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...