I'm trying to modify the daily purge schedule from midnight to 3PM. Cisco TAC suggested that I will need to rebuild the server in the correct time zone.
But, Cisoc configuration guide for UCCX 10.0 states that the daily purge time can be changed.
So, changing the "daily purge at" value seems pretty straightforward. However, there are more drop down menus below the "daily purge at" option:
"Purge data older than" and "Initiate automatic purge when database size exceeds", and "Auto purge data for the oldest".
Are these options related? Or are they all different triggers? In other words, can I just change "daily purge at" option to change the daily purge time.
So, if I change the "daily purge at" time t 3PM, would the live data be purged everyday at 3pm even though the default values of "Initiate automatic purge when database size exceeds" and "Auto purge data for the oldest" are not met?
Are you referring to Tools > Historical Reporting > Purge Schedule Configuration?
If yes, this only impacts the db_cra database and all of the settings are related. The Purge at is when to begin and the other four settings are the various thresholds for what data to purge. Think of this as tail dropping: it will expunge the oldest SQL records when they hit one of the defined thresholds.
Nothing on that page will impact the intra-day real time statistics of CSD/Finesse. That is hard-set at midnight and TAC is right: if for some strange reason, you needed that to happen at 15:00 local server time, you would need to move the server to a different timezone that is essentially 15 hours ahead of the local timezone. Note this would have other implications on the historical reporting front though.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...