HI
IPCCX 4.0.1sr1 Build 055
Our late shift guy is taking way more calls then our earlier shift guys (which should not be happening).
How do I please check the priority of all my repr in the "Queue #A"?
The reps should all be equal. If the reps are not equal, how can you make them equal?
In another queue, in terms of priority, I want to do priority on the "Queue #B"
How do I check priorities on both queues. Thx