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Monitoring Agent States

irfan_tariq
Level 1
Level 1

Hi

Can anyone explain how can I monitor agent states (Logged-in or not logged-in in centain skillgroup)in Icm Scripts .

Regards

Irfan Tariq

1 Reply 1

irfan_tariq
Level 1
Level 1

hi

I have solved this problem by using built-in features of ICM scripting .

Regards

Irfan Tariq

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