Monitoring and Recording 8.X with UCCX 8.5 - Installation issue
I'm trying to install the Workforce Monitoring and Recording software in a virtual server with W2003 Server R2 + SQL Server 2005 SP2.
When the Monitoring & Configuration Setup it's opened and The Monitoring and Recording CTI Service window appears I fill de gaps with the IP of the UCCX nodes and click next button but appear this error and I can't finish the installation process.
"JTAPI Installation Error
The following installation errors occurred:
Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname."
What can be the problem?? I need fix this problem asap.
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