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Monitoring and Recording 8.X with UCCX 8.5 - Installation issue

Dear all,

I'm trying to install the Workforce Monitoring and Recording software in a virtual server with W2003 Server R2 + SQL Server 2005 SP2.

When the Monitoring & Configuration Setup it's opened and The Monitoring and Recording CTI Service window appears I fill de gaps with the IP of the UCCX nodes and click next button but appear this error and I can't finish the installation process.

"JTAPI Installation Error

The following installation errors occurred:

Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname."

What can be the problem?? I need fix this problem asap.

Thanks & Regards.

1 REPLY

Monitoring and Recording 8.X with UCCX 8.5 - Installation issue

Hi Eduardo,

QMPI2021:

Text:Cannot find SQM CTI Server profile for ip or hostname .

Type:Error

Add’l Info:The application could not find information in Directory Services for the local QM CTI Server.

Action:Verify that a QM CTI Server was defined for this server in Site Configuration.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/reference/guide/qm26ecd-cisco.pdf

Hope it helps.

Anand

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