First a rant. I don't know why people give random answers that have no connection to the question. Come on, you are in IT. You should be smart enough to understand the question. What is skill statistics got to do with monitoring? I see that some guyz just randomly search and post answers just to get some points!!
Anyways, regarding the real question. What is the flavor of IPCCX - Standard, Enhanced, Premium? Silent Monitoring is not supported in standard version at all. For enhanced and premium, check to see if your recording and monitoring service is enabled. Also, check to see if you have specified the UCCX server as the monitoring server in Cisco Desktop Admin under Enterprise Desktop Configuration->VOIP monitor. Also, check to see if the extensions are being monitored.
You can barge in only when there is active call. Not sure why you barge in might not work though.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...