Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Monitoring of CCM 6.0 and IPIVR5.0 Server

Hi,

My customer wants to monitor CCM6.0 & IPIVR5.0 in terms of the CPU,HDD space and services,any error messages. Is it possible to monitor this using a non-Cisco based monitoring software.

What is the configuration to be done on the CCM server and IPIVR for them to be monitored.

Any Cisco document suggestion for this will be appreciated.

1 REPLY
VIP Super Bronze

Re: Monitoring of CCM 6.0 and IPIVR5.0 Server

You can use SNMP for this and configuring it is explained in the servicing and troubleshooting guide. Note that you may need to review the appropriate MIB files to know what OIDs are useful.

Servicing and Troubleshooting Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1): http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/uccx70srvtrbl.pdf

150
Views
0
Helpful
1
Replies
CreatePlease to create content