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New Member

Move Agents through the CSQs with IPCC Express 3.5.2

We have implemented many CSQs related to IVR that receive a dynamic amount of calls (some days CSQ1 works more than CSQ2 but other days it's the opposite ..)

My customer asked me the possibility to move Agent from a CSQ to another simply by an application used by the Supervisor Agent.

Is it possible, or how can I implement it ?

3 REPLIES
Gold

Re: Move Agents through the CSQs with IPCC Express 3.5.2

Hi,

I have tried that, but I only can get it through the Admin Web Pages. If you change the skill assigment to a CSQ or the skills assigned to an agent, the change is made in real time, but you need to grant access to the whole admin web page to the supervisors.

Hope this helps,

Juan Luis

New Member

Re: Move Agents through the CSQs with IPCC Express 3.5.2

I know it but I'd like to do the same without grant access to admin page, maybe accessing directly into the IPCC database

Gold

Re: Move Agents through the CSQs with IPCC Express 3.5.2

That is a great risk for the system integrity...

Regards,

Juan Luis

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