Is there a way for a contact waiting in the queue to be send to Voice mail after waiting XX seconds in the queue. I know it is possible if the customer presses a key and you catch it, but automatically?
If you are using IPIVR with "wait" nodes, then you can send them off after completing X nodes (add them up + add the time for any other prompts). Alternatively, you can check the time a call has spent in queue through using an If node, and checking if Call.TimeInQueue > X.
If you are using CVP, then you can send it off after completing a particular number of call treatment prompts / music prompts.
I am already using this step, but assume the following:
Call enters the system, I am using the get reporting step to get some info, based on that I can decide to reroute the call or place it in the queue by using the select resource step. This step has two options: connect if an agent is available or queued if no agents are available.
Is there a way to monitor this customer in the queue and then when the queue time has reached x seconds, to dequeue the contact and send it somewhere else.
You can do that with a small prompt; prompt finishes and you check the waiting time and if queue then dequeue it.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...