There could be a number of reasons the ports aren't registering. Best bet will be to check the badialer process logs and see what it is complaining about.
Assuming both dialers are associated to the same agent PG, the dialers will automatically split the load in half, each dialer will handle half of the agent capacity for each skill group associated to the campaign.
The phones that were imported all are registered in the Call Manager and we still have 100+ DLUs remaining. So i guess its not a DLU issue also i tested and saw that it is distributing calls among the 2 dialers.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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