I would like to know if it is possible to have agents taking calls from multiple csq's and have diffrent priority on the csq's.
What I want is for the high priority csq calls to be answered first. So if CSQ_1 have low priority and CSQ_2 have high priority all calls in CSQ_2 will be answered first, even if they were queued later than the calls in CSQ_1.
Is this possible or is the priority only within one csq?
Do you know why it is not possible or if this could cause any problems?
I did a small test with 3 CSQ's and set diffrent priority on the call based on which CSQ it should go to and then assigned the same skill to all CSQ's so an agent could get calls from all three. The result was that the high priority calls from that CSQ was handled first and then the mid priority CSQ calls. But I only tested with one agent and a few calls.
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