What is the recomended way to recover a call center users on uccx in a disaster recovery? We had been using generic phones in the dr and device profiles for call center user, however cisco says that a call center dn can only appear in one place. I was thinking of creating device profiles for each user and then removing the DN from their hard desk phone. The user would then have to login to their desk phone each day using the device profile, however this will require more license files.
You're on the right track. Create a device profile for each user and move their ACD line to it. Extension Mobility itself does not consume a license. If you are under the new User Connect License (UCL) model you can avoid buying public space licenses by leaving the physical phone associated to the user and the non-ACD DN on the device.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...