The problem with IPCCX is that you can't queue a call to a skill (which then it is associated to a CSQ). In the script editor, the step used to queue a call (SELECT RESOURCE) only permit the queuing against a CSQ. So, no choice to created two CSQs for each department.
This is a very bad design from Cisco. This is not a "REAL" skill based routing.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...