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Multiple login using same agent ID and same extension no

Hello Everyone,

     It is about UCCE, ICM 8.5 and CUCM 8.5.

     Agents are using CTI toolkit Agent Desktop for login.

     It is possible to login to two agent desktop using same agent ID and same extension no(say AGENT ID 32222 and extension no 5455). This is causing problems as agent logged in using agent ID 32222 and extnsion no 5455 is affected when someone else logs in using the same credentials. We need to stop it.

     How this can be achieved, we either need to stop using multiple login using same ID and extension or is there any log/report which can be used to idenfiy where and how its being done?

Regards,

Kailash

1 REPLY

Multiple login using same agent ID and same extension no

There's two registry keys which can prevent new logins from working when an agent is already using that login:

HKLM\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOs_[instance]\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login

RejectIfAlreadyLoggedIn

WarnIfAlreadyLoggedIn

david

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