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Multiple MoH files IPCC CTI Ports

Is there a way to specify which MoH file to play within the IPCC script?

I need to be able to Accept the call and while searching for an Agent play a ringback wave file. After a predetermined amount of time play a recorded message which can just be a step in the scipt, but I then need to play a different MoH file with actual music.

I know that I can change the MoH for all CTI ports associated with IPCC but have not figure out a way to change the MoH file that is supposed to be played depending on what point in the script the call is at. Thank you in advance.

Ryan

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Multiple MoH files IPCC CTI Ports

I may not be following you here, but I will try. 

If I follow, you are looking to do the following:

1. Accept call

2. Play ringback (using moh)

3. Do some workflow

4. Play message (using play prompt)

5. Play music on hold using the CUCM MoH server and audio source file

If this is indeed your script flow, then you may consider the following:

1. Accept call

2. Start ring back loop:

:RingbackLoop

play prompt "ringback"

do some workflow  (item 3 from above)

if goto NextStep

Delay sec

goto RingbackLoop

:NextStep

play prompt "message"

queue caller

Call Hold  (this will engage CUCM MoH)

etc.

HTH.

Regards,

Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

4 REPLIES

Re: Multiple MoH files IPCC CTI Ports

I may not be following you here, but I will try. 

If I follow, you are looking to do the following:

1. Accept call

2. Play ringback (using moh)

3. Do some workflow

4. Play message (using play prompt)

5. Play music on hold using the CUCM MoH server and audio source file

If this is indeed your script flow, then you may consider the following:

1. Accept call

2. Start ring back loop:

:RingbackLoop

play prompt "ringback"

do some workflow  (item 3 from above)

if goto NextStep

Delay sec

goto RingbackLoop

:NextStep

play prompt "message"

queue caller

Call Hold  (this will engage CUCM MoH)

etc.

HTH.

Regards,

Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Re: Multiple MoH files IPCC CTI Ports

To add on to Chuck Liddell's comment, you cannot switch the MOH source in the middle of a script.

I know that's not Chuck Liddell, but doesn't he look strikingly similar?

Anthony Holloway

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Super Bronze

Re: Multiple MoH files IPCC CTI Ports

Chuck never smiles

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Multiple MoH files IPCC CTI Ports

Nice.  I give you 5 for making me laugh.  Which is a very helpful thing indeed after the week I had.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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