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Bronze

multiple moh sources

hey,

have a very small contact centre right now. at present, when customers are in queue, i have a single wav file playing on hold music. the customer now wants to replace that with his own advertisments. he has three wav files each approximately 1 minute long. i need to put that as the on hold now but i cant seem to figure out how to go about linking the three files to play. i was thinking of combining the 3 files and save as one. any ideas on this?

thanks in advance

3 REPLIES
Hall of Fame Super Silver

Re: multiple moh sources

The best options in my opinion is to use Play Prompt and simply use "prompt1 + prompt2" where prompt1 and prompt2 are prompt variables pointintg to the appropriate annpincements.

Or use the "Create Container Prompt" step with Concatenated Prompt Type.

HTH,

Chris

Bronze

Re: multiple moh sources

bear with me,

at present, i have a simple addition to a basically default script. the addition is to add a call hold while in queue. that call hold, then refers to the normal call hold on the Call manager system.

basically, how do i go about doing what you suggested.

Bronze

Re: multiple moh sources

got thorough with the configuration, replaced hold and unhold with my custom prompts.

thanks

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