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Multiple Outbound Campaign

Hello All,

I have to configure 4 different campaigns and have to run them at a time but with the same agents having different skill groups. how can  i get this done using the different skill groups in different campaigns. two campaigns are Predictive and one is Preview.

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Green

Re: Multiple Outbound Campaign

I don't see a problem with having the same set of agents running 3 different campaigns - each one is associated with a skill group, and the agents are members of the 3 skill groups.

What I do have a problem with is an agent mixing a preview and a predictive campaign. I have never saddled an agent with such a task, but it doesn't sound good to me. I strongly suggest splitting off the preview guys.

Regards,

Geoff

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