I have to configure 4 different campaigns and have to run them at a time but with the same agents having different skill groups. how can i get this done using the different skill groups in different campaigns. two campaigns are Predictive and one is Preview.
I don't see a problem with having the same set of agents running 3 different campaigns - each one is associated with a skill group, and the agents are members of the 3 skill groups.
What I do have a problem with is an agent mixing a preview and a predictive campaign. I have never saddled an agent with such a task, but it doesn't sound good to me. I strongly suggest splitting off the preview guys.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...