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Music instead of dead air/ringing

Can someone tell me how I can get music to play when a caller is being sent to an agent instead of dead air or ringing? I'm thinking this is the MOH from the CTI port.

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Re: Music instead of dead air/ringing

You are right. You need to setup the CTI ports with a Media Resource Group List and User Hold Audio Source.

Regards,

Anup

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