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Music on Hold

Hi,

I have a question about MOH. We don't have an MOH server and nothing configured on CCM. Can I just put a prompt to play a .wav file in the queued loop? Where would it go to make it function properly? Would I then place the .wav in the same folder as the other voice prompts

1 REPLY

Re: Music on Hold

Yes, place the .wav in the Program Files\wfavvid\Prompts\user\en_US folder and use a Play Prompt step in the script that references the .wav instead of a Hold step.

Hope this helps. If so, please rate the post.

Brandon

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