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New Member

Mute Call Recording

Hello, when the supervisor tries to listen the call recorded from the Agent the file is mute , no audio comes out of the file. any idea, did i miss configured anything?thanks in advance.

2 REPLIES
New Member

Re: Mute Call Recording

can they monitor the agent with full audio?

New Member

Re: Mute Call Recording

Hello,

It is gray out! all i can do is coaching pushing a file,how do i enable the voice piece? thank you

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