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New Member

Muzak queue music/MOH

Can you use Muzak within IPCC? If someone is waiting in a queue can you some how use Muzak MOH? Any info would be great.

4 REPLIES
New Member

Re: Muzak queue music/MOH

New Member

Re: Muzak queue music/MOH

Yes you can. If you haven't used your External MOH audio source you can connect your Muzak box to the server and them stream the muzak as a moh audio feed.

Then set your CTI port MOH to the live feed.

Within the scipt under the Queued use the hold step.

Then use the delay step for the duration of your choice.

Then use the unhold step to play any other message( "The average wait is x minutes."" then loop back through the steps in the queue.

Does that make sense?

Mark

New Member

Re: Muzak queue music/MOH

It does make sense, thank you for all your help. Do recommend an audio card that will work with call manager.

New Member

Re: Muzak queue music/MOH

Here are the ones recommended by Cisco.

Griffin Technologies iMic USB

A USB sound device supported in Cisco CallManager Release 3.3(5) and later, with Microsoft Windows 2000 (OS 2000 version 2.7 or later). This device is supported on all Cisco MCS-78xxH or MCS-78xxI servers with 3.0 GHz or greater processor.

•Telex P-800 USB

A USB sound device supported in Cisco CallManager Release 3.3(3) with Microsoft Windows 2000 (OS 2000 version 2.5). This device is supported on all Cisco MCS-78xxH or MCS-78xxI servers with 2.2 GHz or greater processor.

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Note The Telex P-800 USB card is End of Sale (EOS) and no longer available. While existing P-800 cards will be supported as indicated above, the Griffin iMic USB card should be used in new deployments.

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•Open AW-840 (PCI)

A Peripheral Component Interconnect (PCI) sound device compatible with all Cisco MCS-78xx servers up to and including the MCS-78xx-1266.

•Soundblaster PCI 16

A Peripheral Component Interconnect (PCI) sound device compatible with all Cisco MCS-7835s prior to MCS-7835-1266.

•Cisco MCS-7815 Sound Card

The Cisco MCS-7815 server comes with a built-in sound card that is supported as an MoH server fixed audio source device.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a0080447511.html#wp1043593

(Search for "USB")

We have tested the first one in the list. It seemed to work fine.

Mark

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