My co-worker and I are editing our first UCCX Call Center Script to include Spanish. Help
My co-worker and I are editing our existing Call Center Script. This is our first attempt at UCCX scripting. They need to break the script off into 2 branches, the existing one for English and a copy of the menu for a Spanish version. We were trying to include an option 2 for Spanish. We did not want to make the user press 1 for English but can if required. English is supposed to drop through to the next/existing menu. The 2 for Spanish is just doing nothing. It is acting as if we pressed nothing even though we have a Input identified as Language_Choice and a Filter of 2 for the key press caller input.
We are running out of time and could use some direction. Thanks for any help, Jackie
My co-worker and I are editing our first UCCX Call Center Script
Thank you, Chris -
My co-worker figured it out this morning. We were giving Spanish a digit to press (2), but English we were trying to just allow to drop through. It turned out that when we put English on a digit (1) and the user had to press the digit, it went to the right menu. This has turned out to be fun and interesting. Thanks for the response. Jackie
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