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My Team Folder is not appearing in EIM page

Hi all,

Does anyone have an idea about the Cisco EIM. I am facing an issue with one my customer who wants to see the “My Team” folder in his Inbox tree but it is not appearing there. I tried to add the users manually to make a manager for them but every time it grayed out the save option. Any help would be appreciated.

EIM is integrated with UCCX 7 i.e. all agents are synchronizing with UCCX 7.0 and it working fine.

EIM ver. Is 4.2.5 ES4. (Advance License)

2 REPLIES
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Re: My Team Folder is not appearing in EIM page

You can specify for each user who they report to.

Regards,

Geoff

Re: My Team Folder is not appearing in EIM page

Hi Geoff, thanks for the update but the issue is when i try to do this it grayed out the save option.

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