12-20-2013 11:37 AM - edited 03-14-2019 12:54 PM
Good afternoon,
I have built a script where a caller needs to input their userID with the telephone pad using the name-to-user function. One user is unable to login. Her userid is "gauthiea" and when she types 42884432, the system says the user is not found. I have tried other users and it is working.
Any clue why this specific user is not working? Where should I start looking? The user is found in CM as well as in UCCX. Any help will be appreciated, thank you.
Solved! Go to Solution.
12-21-2013 07:29 PM
Just a wild guess since there have been other case-sensitivity issues in the past: does CUCM or AD show any upper-case characters in the username? If yes, try removing them.
Please remember to rate helpful responses and identify helpful or correct answers.
12-21-2013 07:29 PM
Just a wild guess since there have been other case-sensitivity issues in the past: does CUCM or AD show any upper-case characters in the username? If yes, try removing them.
Please remember to rate helpful responses and identify helpful or correct answers.
12-23-2013 11:19 AM
Oh god, I found it. I thought the function was to input the CM username, however it is clearly called NAME to user. That is why it did not work
Thanks
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