03-26-2012 10:59 AM - edited 03-14-2019 09:36 AM
Besides this post, I have found no references to how to redirect voicemails back to a queue. The post I just mentioned referenced a script that has since been deleted.
Has anyone out there done this sucessfully?
If you have or you tried and it was a nightmare, can you share your experience and if sucessful, perhaps a tip on how I can do it myself?
Thanks,
Sara
Solved! Go to Solution.
03-26-2012 12:51 PM
Try this lots of good stuff in there. Look under Advanced Queues for what you are looking to do.
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide
/script_repository_701.zip
03-26-2012 12:51 PM
Try this lots of good stuff in there. Look under Advanced Queues for what you are looking to do.
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide
/script_repository_701.zip
03-27-2012 06:31 AM
Thanks. That is very helpful. I will try and post back here later with results of how it goes.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: