cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
506
Views
0
Helpful
2
Replies

Need example of how to queue recorded voicemails

saramorgan
Level 1
Level 1

Besides this post, I have found no references to how to redirect voicemails back to a queue. The post I just mentioned referenced a script that has since been deleted.

Has anyone out there done this sucessfully?

If you have or you tried and it was a nightmare, can you share your experience and if sucessful, perhaps a tip on how I can do it myself?

Thanks,

Sara

1 Accepted Solution

Accepted Solutions

dferrie
Level 1
Level 1

Try this lots of good stuff in there. Look under Advanced Queues for what you are looking to do.

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide

/script_repository_701.zip

View solution in original post

2 Replies 2

dferrie
Level 1
Level 1

Try this lots of good stuff in there. Look under Advanced Queues for what you are looking to do.

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide

/script_repository_701.zip

Thanks. That is very helpful. I will try and post back here later with results of how it goes.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: