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Need Help CRA 3.5

I need forward ICD Agent to one cell phome, but the system not work, since the call returns to the queue

Iam working

Version

File Version Date Size

WFEngineService.exe 3.5(3)

WFCCNEditor.exe 3.5(3)

INSTTOOLS.DLL 3.1(0.140)

JTAPI Cisco JTAPI version 2.1(3.9

Thanks

2 REPLIES
Hall of Fame Super Silver

Re: Need Help CRA 3.5

IPCC Express does not allow you to control external devices (Remote phone), you can do this with IPCC Enterprise.

What you can do is in your script and have the script redirect the call to the call to the cell phone number.

Chris

Green

Re: Need Help CRA 3.5

Please take a look at Mobile Agent feature.

You will need UCCE

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