I am am trying to mod out current customer services script. so that a caller can hit 0 at anytime to exit the pool and back to the operator. I have attach our current script. This script is for a ipcc express ver 4.04. Any help will be great.
I was not able to open your script, but it sounds like you might need to play a constant MOH prompt while the call is waiting for an agent, that way the system can detect a digit. If you put the call on hold and the caller presses anything it will not be detected since the call will be parked at the CCM for MOH treatement.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.