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Need help on ICM ROUTER & LOGGER

Dear Friends. I want to know

1)what is the use of ICM router and logger.

2)Can you some boy explain the call flow in the IPCC Enter prise environment. When the call come from the outside to IPCC, what happened ?

Regards

Esa

1 REPLY
Green

Re: Need help on ICM ROUTER & LOGGER

You need to start at the beginning and first read about the ICM basics. The best Cisco document for that is:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/installation/guide/icme70pg.pdf

Once you have absorbed that, look at the UCCE SRND to get a handle on IPCC. You may find some sections too complicated, but try to get the big picture.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/ccsrnd70.html

Regards,

Geoff

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