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New Member

Need help on script.

Hi. I need to know difference between the two scripts. I have attached the screen shots. pls explain. The first one i took it from IPCC ENT and second script is from IPCC Express. what is the difference. how to create it. I know ipcc exp script is through Script editor. But what about the first one,how to create, any documents.

regards

esa

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Need help on script.

Here is a basic document for ICM Enterprise Scripting: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf

You can get detail of the nodes with some example scripts at the end of IPCC Enterprise/ICM Scripting here.

6 REPLIES

Re: Need help on script.

Here is a basic document for ICM Enterprise Scripting: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf

You can get detail of the nodes with some example scripts at the end of IPCC Enterprise/ICM Scripting here.

New Member

Re: Need help on script.

Hi. Thank you for your reply with link. it was useful. where to find the script editor. It is coming along with the ICM server like IPCC express. Regards

gem

New Member

Re: Need help on script.

Script Editor comes as part of the UCCE Admin Workstation installation.

C.

New Member

Re: Need help on script.

Thank you Corey.It is nice of you to answer.

Regards

esa

New Member

Re: Need help on script.

No worries at all Esa.

C.

Re: Need help on script.

It comes with ICM tools installed while with Admin Workstation. This document may help you:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/installation/guide/ipce70ic.pdf

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