i need your help in configuring custom scripts of UCCX, we need to priotise some numbers so that when customer calls it should give priority to the customer call and send that call to an agent directly, i have created XML file and store that numbers in it and save it in database of UCCX, here i have attached some screenshots of my configuration please advise me where i am wrong, becasue its not matching the number.
save it as numbers.xml into your Document Repository.
Adjust your script as follows:
Change the name of the variable named DOC to doc to avoid confusion.
Then use the following steps:
doc = Create XML Document (DOC[numbers.xml])
priority_number = GET XML Document Data (doc, "//number[contains(.,"+in_Calling_number+")]")
If ((priority_number!=null) Then
- True: /* Calling number found in XML */
- False: /* Calling number not found in XML */
I will post a screenshot as well.
The XPath expression is formulated so that 3, 33, 333 and 3333 will match, but 33333, 333333 etc won't. So you don't need an exact match. Just make sure that the numbers within the number XML elements are in E.164 format.
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