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Need help setting up a few IPCCX script options

I'm switching from a using unity for my option tree to IPCCX 5.0(2), but I'm not sure how to do a few simple functions:

1) How can I build a “if you know the person's extension” type system, in unity I would have a button press go to “Caller System Transfer”, but is there something like this in IPCCX?

2) In my IPCCX script, when I place a Menu item, how can I have the menu options (message) repeat once or twice before it becomes unsuccessful? What controls that? I can put something in timeout that replays the message, but then it will repeat forever.

Thanks in advance for any thoughts or ideas…

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Hall of Fame Super Silver

Re: Need help setting up a few IPCCX script options

You can always help the next person that needs assistance, or better yet that person will search the forum, find your solution and grade your post!

Chris

2 REPLIES
New Member

Re: Need help setting up a few IPCCX script options

I figured it out. I used the "Extended Get Digit String" item to transfer calls to an extension the user selects. I also used an IF statement in there to specify the allowable extension range.

And the timeout section in the properties of the "Menu" item determines how many time it will repeat, and then the "timeout" dependant of the “Menu" item determines what happens when the timeout occurs.

Now how do I set this thread to "resolved" if I'm the only one who has replied to it?

More Importantly, how do I get the credit?

Hall of Fame Super Silver

Re: Need help setting up a few IPCCX script options

You can always help the next person that needs assistance, or better yet that person will search the forum, find your solution and grade your post!

Chris

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