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New Member

Need help to manage DST change in ICM


We have call centers in all regions and central controller is located in Europe with CET timezone .Do we have any option to manage DST change without modifying Routing script every time/

If we create admin script to store time with DST change to memory variable  and check that variable's value in routing script , does it work?

Please share if anyone have better idea to fix this  .


Renni john

  • Contact Center
New Member

We are looking for a better

We are looking for a better solution to this as well. Our routers are in California and we have call centers in Europe. The DST issue is compounded by the fact that the two continents observe DST changover on different dates.

Right now we create admin scripts with four different time checks:

1) When both are on Standard Time

2) When the US has changed to DST but Europe has not

3) When both are on DST

4) When the US has moved back to Standard Time and Europe has not.


These scripts are monstrosities and require a lot of maintenance because DST dates change every year. It also creates more possible points of failure (or human error). We would like to have "TimeZone" switch that establishes a time zone for the admin script. I saw somewhere that UCCX has this. Why not UCCE?

New Member

Hi MichaelI have fixed

Hi Michael

I have fixed timezone issue for NA  with the help of one admin script and 2 global memory variables .

please check below mentioned url for more details .


Renni John



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