We are looking for a better solution to this as well. Our routers are in California and we have call centers in Europe. The DST issue is compounded by the fact that the two continents observe DST changover on different dates.
Right now we create admin scripts with four different time checks:
1) When both are on Standard Time
2) When the US has changed to DST but Europe has not
3) When both are on DST
4) When the US has moved back to Standard Time and Europe has not.
These scripts are monstrosities and require a lot of maintenance because DST dates change every year. It also creates more possible points of failure (or human error). We would like to have "TimeZone" switch that establishes a time zone for the admin script. I saw somewhere that UCCX has this. Why not UCCE?
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