My understanding is Type field in the real-time Contacts report displays calls received to an application (JTAPI - IVR port), ie call being queued, then when the call is answered (3rd party, either internal or external PSTN call). These states go away when the call is disconnected, so there's not much intervention except to have more agents answering calls, so the 'Handled' state becomes true.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...