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New Member

Need help with IVR script. How I can reuse recored prompt by other script

I have script that can record voice. But script creates only temp prompts with dynamic name like 1247228077715@4d0c30.wav.

How I can make script to save prompts with static name like "myprompt"?

Thank you very much!

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5 REPLIES
New Member

Re: Need help with IVR script. How I can reuse recored prompt by

up

VIP Super Bronze

Re: Need help with IVR script. How I can reuse recored prompt by

You will need to authenticate a user within the script (either statically in the code or interactively to the caller) and then upload it to the Prompt Repository.

Once there any script can call it identical to a manually uploaded prompt.

Please remember to rate helpful responses and identify helpful or
New Member

Re: Need help with IVR script. How I can reuse recored prompt by

what pallet/icon should I use in CRS Editor to save recorded prompt with static name?

New Member

Re: Need help with IVR script. How I can reuse recored prompt by

any answer?

VIP Super Bronze

Re: Need help with IVR script. How I can reuse recored prompt by

The User and Document steps are explained in the Step Reference Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

Also, as I have mentioned on this forum many times, saving anything to the disk directly is not supported. You will not be able to do this starting in 8.0. Uploading to the document repository is your only supported option.

Please remember to rate helpful responses and identify helpful or
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