UCCX 5.0 ... I have a single resource group with all running CAD clients. Contacts are presented a menu of 2 options and I want to notify the agent which option was chosen so they can greet the caller appropriately. All resources within the group can handle calls when either option is pressed, but we would like to have the results show which option was pressed on reporting. What's the easiest, effective way to do this?
Use the 'Set Enterprise Call Info' step. Under each of your steps you can set a variable then map that variable in the 'Set Enterprise Call Info' step to a name such as 'Call.PeripheralVariable1'. You map these to the agent in the workflow configuration.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...