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Community Member

Need Information about CTI Integration

Hi,

I am new to CTI. I am doing a feasibility study to integrate our Contact  Centers with our existing Peoplesoft CRM product so that Agents can take calls through Peoplesoft. I believe that we  need a CTI middleware, CTI Server and a Adapter/Connector to integrate  the Telephony/PBX with Peoplesoft CRM.

Does Cisco provide any CTI middleware/CTI Server product to achieve my  goal. Can someone also provide me an approximate cost for the same. I am  planning to start integrating a small Call center of 30 agents with  Peoplesoft CRM. Based on the Implementation feedback I can think about  integrating other Call centers.

I would be grateful if someone can provide me with the necessary information

Thanks

Kannan

2 REPLIES
Community Member

Need Information about CTI Integration

Hi Gnaneswaran,

Do you know how can we do now to integrate PeopleSoft in CTI environement due to the end of life of the connector?

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps9117/end_of_life_notice_c51-694365.html

If youy have some elements it will be very grateful,

Best regards,

Romain

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