Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Need the caller id from cisco finesse after logged in to Finesse page

I need the caller id information from cisco finesse after logged in to the finesse page.

 

This is the Scenario: The Agent is already talking to a customer means he is already in the talking state. Now, he logged into the Finesse page but the finesse api not returning the from address and to address for the dialog api request - http://finesse1.xyz.com/finesse/api/Dialog/12345678. But it is returning the dialog id.

 

This is the response I received for the above request

 

<Dialog>

  <associatedDialogUri></associatedDialogUri>

  <fromAddress></fromAddress>

  <id>16781545</id>

  <mediaProperties>

    <DNIS></DNIS>

    <callType>OTHER_IN</callType>

    <callvariables>

      <CallVariable>

        <name>callVariable1</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable2</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable3</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable4</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable5</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable6</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable7</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable8</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable9</name>

        <value></value>

      </CallVariable>

      <CallVariable>

        <name>callVariable10</name>

        <value></value>

      </CallVariable>

    </callvariables>

    <dialedNumber></dialedNumber>

  </mediaProperties>

  <mediaType>Voice</mediaType>

  <participants>

    <Participant>

      <actions>

        <action>TRANSFER_SST</action>

        <action>CONSULT_CALL</action>

        <action>HOLD</action>

        <action>UPDATE_CALL_DATA</action>

        <action>SEND_DTMF</action>

        <action>DROP</action>

      </actions>

      <mediaAddress>5008</mediaAddress>

      <mediaAddressType>AGENT_DEVICE</mediaAddressType>

      <state>ACTIVE</state>

      <stateCause></stateCause>

    </Participant>

  </participants>

  <state>ACTIVE</state>

  <toAddress></toAddress>

  <uri>/finesse/api/Dialog/16781545</uri>

</Dialog>

 

 

Is there any possibility to get the fromAddress and toAddress information using any other API?

 

Thanks.

Everyone's tags (1)
266
Views
0
Helpful
0
Replies