Need to increase the ring time of UCCX trigger

[rajeshpat]

Hi guys,

In uccx, customer is requesting to increase the ringing time of trigger 4 times more than a usual time before it plays the prompt. I also made change in directory number page of CTI route point in cucm (No answer Ring duration option) but no use. So please help me on this.

Regards,
Raj

[jim-j · Accepted solution]

At the start of your script simply add a Delay step and delay the script as long as you'd like.

[Anthony Holloway · Accepted solution]

To be more specific, before the Accept step.  ;)

[rajeshpat]

Thanks Jim Johnson and Anthony Holloway. It worked. I placed the Delay at the beginning and set the timeout as 24 sec (1 ring = 6 sec) for 4 rings and it worked. Once again thanks guys. 

Regards

Raj

[Anthony Holloway]

Fun fact: While in North America, the standard ring cadence is "2-4", or two seconds of ringing followed by four seconds of silence, that's not the case for Cisco's famous Chirp1 ringtone.  On 7900 series IP Phones, this ringtone is "1-3", or one second of ringing followed by three seconds of silence.

If you listen to the default ringtones on Jabber, DX80 or 7800/8800 series phones, then you can forget about "standards," as these ringtones are more like jingles or songs.

I use to keep a chart handy for people who ask me for a specific number of rings, when the system really wants/needs is a specific number of seconds.  Though, I do remind them that we cannot guarantee a specific number of rings.

[jim-j]

I never new the exact timings, thanks for sharing.

[jim-j]

Co-worked just pointed out to me that the ring time of chirp 1 and 2 (on 8845 phones anyways) is different for external calls.  I've recreated your spreadsheet with that timing added.