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Need to upgrade CUCM 4.5 to 7.0

Please guide me how to quote for a customer UCCX for upgrade from 4.5 to 7.0 or please provide me the URL for this.

Cisco Employee

Re: Need to upgrade CUCM 4.5 to 7.0

Hi BalaMurgan ,

If I understand correctly , you would like to know the procedure to upgrade UCCX 4.5(x) to UCCX 7.0(1). If this is the case here is procedure -

Re-Image the Customer response solution server

Please refer compatibility matrix for supported version of Operating System for Unified Cisco contact centre express 7.0
After re-imaging the Cisco Unified CCX server, upgrade the Cisco Unified CM . Please refer  for more details
Depending on your Customer Response solution deployment, you can use the following options:

•Upgrading from Customer Response solution 4.5(x) standalone deployment to Cisco Unified CCX 7.0(1) standalone deployment

•Upgrading from Customer Response solution 4.5(x) standalone deployment to Cisco Unified CCX 7.0(1) high availability deployment

Please refer Install upgrade guide for more details
Use license validator tool for supported license for subsystem to work after upgrade (This is optional)
Once the Operating System installation is successful , Disable Antivirus and Cisco security agent
Install Cisco Unified CCX server 7.0 Standalone or High availability as per requirement.
If the upgrade requires reinstallation of MS SQL 2000 server, or if you are moving from MSDE to MS SQL 2000 server, you can use the MS SQL 2000 server upgrade utility. For more information please refer
After successful installation of Cisco Unified CCX 7.0 , restore the backed up data .
Please provide the Customer Response solution 4.5 profile while restoring the backed up data
But if you are looking forward for Link to order upgrade media use the following link -
Hope it helps!!


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