Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Need UCCX Script: Samples ?

I have UCCX 8.6.2.22900-9

installated on UCS, and configured. Just wondering if anyone knows how to use UCCX script to record prompt and save it

1 x Supervisor
4 x Agents
Business hours 8am – 5pm
holidays off (jan, feb, may, july, nov, dec)
end of day - Voice Mail or forward to 632-5555
Announcements to be made while call is on hold
When all logged off goes to Unattended during open hours ?

any suggestions in basic essential script for the above?

thank you.

ATovar

3 REPLIES
Hall of Fame Super Silver

Need UCCX Script: Samples ?

check out sample scripts under the script repository here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

HTH,

Chris

New Member

Need UCCX Script: Samples ?

ok. thanks for the information.

Hall of Fame Super Silver

Need UCCX Script: Samples ?

My pleasure, please rate all useful posts!

Chris

275
Views
5
Helpful
3
Replies
CreatePlease to create content